Last updated: 2019-02-06
Personal information we collect
Volupe only collects personal information that You provide to us through our web site or at Volupe marketing and sales events. If You use a license of Your employer, university or other third party we may also collect Your personal information from such Organizations e.g. for license management or support purposes. You are generally free to provide only such personal information that You determine. However, certain offerings will require that You provide specific data (e.g. for support, training, webinars etc). You may be required to provide:
- E-mail address
- First name
- Last name
- Other personal information, as applicable.
Volupe uses Your personal information, to improve our services, contact You, conduct research, customize advertising and content for You to see, and to fulfill Your requests for products and services.
In certain circumstances, e.g. webinars, your personal information will be viewable by anyone that accesses the service. We may also publish de-personalized information and statistics of our users on an anonymous basis.
You consent that we may, from time to time, share Your personal information within Volupe and with our vendors, which may mean transferring the personal information within the European Economic Area and elsewhere, such as the United States. We will ensure that any such personal information transferred is appropriately protected and, where required, made pursuant to a contract or other measure providing adequate protection.
For certain services, Volupe requests registration information from You, and You are free to provide this personal information or deny the request. If You do not provide the requested personal information, You will not be able to access all of the service.
We do not collect or maintain information from those we know are under the age of 15, and no part of our Services are structured to attract anyone under 15. If You believe that we have inadvertently collected such information, please contact us so we can take prompt action to erase the applicable information.
How will the data be used?
We do not distribute Your personal information to non-affiliated third parties without your consent. However, we may provide your personal information to Your Organization or our vendors for the purpose of providing you with information (including direct marketing), products or services. It is Volupe’s policy to never sell your information to list brokers or agents for commercial gain.
Volupe will use Your personal information to provide You with better service in respect to our products and services. Volupe may also provide You with information regarding special events and other products and services of Volupe or its business partners. These notifications and marketing may be in the form of e-mails or mailings. You do at any time have the right to request Volupe to remove Your personal information.
Cookies and other tracking technologies
Volupe utilizes cookies and other tracking technologies to make our homepage more user-friendly and to provide enhanced and customized features during Your visits, but we do not use them to collect your personal information.
Cookies can be turned of in your web browser and You can also erase your web browser’s cookie cache.
Protection of information and Storage of data
We retain your Personal Data only as long as is necessary for the purposes set out in this Privacy Notice, or as permitted or required by applicable law.
Volupe guidelines for storage of personal information:
|Data Type||Storage Time|
|Customer contract specific data (e.g. contract data, contact persons, etc)||5 years after ended customer relationship|
|Marketing activities (e.g. webinar, download whitepaper, etc||3 years after interaction|
|Support log||3 years after interaction|
|Training data||3 years after interaction|
At the end of the applicable retention period, we will either securely delete or deidentify your Personal Data, or, if deletion or deidentification is not possible (for example, because your Personal Data has been stored in back-up archives), we will securely store your Personal Data separate from any further processing until deletion is possible.
Volupe will take reasonable steps necessary to protect the information You provide to us. We continually review our security procedures and mechanisms to ensure that adequate protections are in place. Volupe may contain links to other web sites or show content linked from third party sources. Volupe is not responsible for the privacy practices, security, or content of these sites.
For any questions or comments regarding please contact us at firstname.lastname@example.org